People Tracing

Here at Premium Collections people tracing has become an important part of our debt recovery and collection activities. Chasing unpaid B2B invoices can be hard enough for any business but if your customer disappears, it can seem impossible and debt write-offs can lead to cash flow issues in your business.

But simply because debtors have disconnected their phones, moved offices, homes or even countries does not mean that they cannot be traced and found especially when they have left debts and unpaid invoices behind. Our confidential debtor tracing services aim to restore contact with your customer in the shortest possible timescales, we have proven strategies, tactics, and specialist search methods in place to locate your debtors and then to start the debt recovery and collection process.

We’ll keep you informed of tracing progress and retain a detailed log and audit of all steps we’ve taken. Restoring contact with your customer increases your ability to recover the outstanding debt and or unpaid invoices.

Get in touch with the Premium Collections team today for advice on the best course of action to trace your debtor and mitigate the risk of having to write the debt off. Our charges are on a strictly “no trace/no fee” basis.

Expert negotation and repayment schedules

Regular progress updates and reporting

Letters, e-mails, SMS and Telehpone calls

Specialist legal mediation and investigation

“Wow, Premium Collections work quick!” 

Chris Pennington

Lookers Leasing Ltd

Expert Help From Expert Debt Collectors 

Premium Collections are industry experts in the field of Commercial Debt Collection, recovering millions of pounds every year. We deliver a unprecedented low cost debt collection service that maximises results.

Our expert and specialist staff have experienced every possible scenario and have the resources to deal with all situations in a professional and diligent manner. We ensure that no stone is left unturned in the pursuit of your debt and strive to achieve the very best results possible for our clients.


Premium Collections Limited also offers consultancy services to advise on the whole credit management life cycle of your business including, for example, how to set up or improve your internal credit control and debt collection processes.

We can review any existing consultancy requirements and put forward pricing proposals to suit your specific needs. Read more…

No collect no fee – Guaranteed

Instructions are loaded to the collections system on the day of receipt (if before 4pm) and a letter sent to the debtor. Experienced telephone collectors then take over the collection activity.

Premium Collections Limited does not employ power dialler technology, collections staff are allowed time to negotiate with the debtor to pay their debt in full or by a payment plan in the shortest time possible.

If an invoice has not been paid within your specified terms, Premium Collections Limited can, with your agreement or subject to your own contractual terms and conditions, apply late payment charges and/or interest as stipulated by The Late Payments of Commercial Debt (Interest) Act 1988.

Our Mission and Vision Statement

"To be the best in our field for the benefit of our clients."

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Contact Information

Head Office

Office 3

Caidan House Business Centre

Canal Road




WA14 1TD


Frequently Asked Questions

Is there a limit on how old a debt can be for you to chase it?

We can chase all debts up to 6 years old.

If my debtor has moved without providing a forwarding address can you locate them?

Yes we can. We work on a no trace/no fee basis.

If my debtor already has a County Court Judgment registered against them can you still help us?

Yes, we can help you with post Judgment enforcement of the debt.

What is your average success rate?

Every claim is different but overall we have a success rate of just over 80%. 

Can you chase foreign debtors?

Yes we can. We work throughout the World.

Do you just chase businesses or can you chase individuals too.

We can chase individuals as long as the debt is not subject to a regulated credit agreement. 

What is late payment compensation?
The Late Payment of Commercial Debts (Interest Act) 1998 allows creditors to add late payment fees 
to commercials debts. The fees are on a per invoice basis and are £40.00 for invoices up to £999.99, 
£70.00 for invoices up to £9999.99 and £100.00 for invoices of £10,000 and above. 
If my debtor disputes the debt can you still help me?

Yes, we will try and negotiate a mutually agreeable settlement with the debtor.

If I want to issue a County Court Claim against a debtor can you do that for me?
Yes, our legal team can issue the Claim on your behalf, obtain Judgment against the debtor and 
proceed with enforcement thereafter.