The following information confirms our charges and our terms and conditions for entering into
business with you. Please read this information carefully. If you have any questions please do not
hesitate to contact us. You should retain this information for your records and e-mail us with your
agreement to adhere to these terms and conditions. Receipt of your first instruction will also be an
acceptance of your agreement to these terms and conditions for this and all future instructions we
receive from you.
We will undertake collection activity on your behalf on a ‘No Collection / No Fee’ basis. Our fee is a
commission charge on any payment received by us or paid directly to you by the debtor following
our contact with them.
Our commission is 15% of all payments following letter & telephone (desktop) collection activity.
If we are unable to prompt payment following the ‘desktop’ collections activity we can instruct the field
agents to make doorstep visits to the debtor.
∙For any debts that you have previously passed to another debt collection agency or solicitor
or for which you already have a Court Judgment our commission rate is 20%.
∙For any debts that are cleared or partly cleared by either the issuance of a credit note or the
return of goods we reserve the right to charge 50% of the applicable commission rate.
Our commission for field/doorstep collection activity is negotiable subject to volume and location.
International Commission Rates:
We have worldwide coverage at the following rates
USA & Canada25%
Rest of World30%
Whilst we will do our utmost to achieve payment for you without taking the matter legally, there are
some debtors who will ignore all our requests. For some debtors, the only way to secure the money
owed to them is through the court. We offer a full legal service. All undefended claims are dealt with
by our Legal Support team from beginning to conclusion and we will only recommend legal action if,
upon review, we believe there is no alternative. Undefended claims are processed on a fixed fee basis
with any payments received as a result of the claim being at the agreed commission rate. If a claim is
defended by the debtor we will engage our partner solicitors to ensure you receive the best legal
advice throughout the court process whilst continuing to oversee the matter and assist you along the
way. Litigation Service fees are available upon request.
We can serve legal documents on both individuals and businesses in mainland England and Wales for
£120.00. Due to the nature of this work we have to charge the fee if we are unable to serve the
debtor for any reason.